Refund policy

Refund & Return Policy – Looto.pk

At Looto.pk, we strive to ensure customer satisfaction with every purchase. If you are not completely happy with your order, we offer a 7-day return policy under the following conditions:

1. Return Eligibility

  • You can return a product within 7 days of receiving it if you are not satisfied with your purchase.

  • The item must be unused, undamaged, and in its original packaging with all tags and accessories included.

  • Products that are used, altered, or not in their original condition will not be eligible for a return.

2. How to Initiate a Return

If you wish to return a product, follow these steps:

  1. Pack the item securely in its original packaging.

  2. Send it back to our return address, which is mentioned on the courier label of your parcel.

  3. You may also contact our customer support on WhatsApp at 0318 1660884 to get the return address and further assistance.

3. Refund & Exchange Process

  • Once we receive your return, our team will inspect the item and process your refund or exchange within 5-7 business days.

  • Refunds will be issued as per your preference.

  • Shipping charges are non-refundable, and customers are responsible for return shipping costs unless the product was defective or incorrect.

4. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Items on sale or clearance.

  • Personal care or hygiene-related products.

  • Customized or personalized items.

5. Need Help?

For any queries or assistance, feel free to contact our customer support team on WhatsApp at 0318 1660884.

We appreciate your trust in Looto.pk and aim to provide a hassle-free shopping experience!